Channels for receiving Complaints:

Based on AIB’s vision in serving our customers on the basis of justice, integrity and transparency in a way that guarantees their satisfaction and protects their rights, AIB has provided several free channels that allow them to submit their complaints.

• • Fill out the approved complaint form available in the bank’s branch network.
• • Regular mail or the administrations email crp@aib.com.eg
• • Call the registered line number 0225860155 to register the complaint.
• • The bank’s website.
• • Call the bank’s hotline 19604.
• • Contact the bank’s card customer service through the number written on the card.

To view the customers’ rights protection policy, click here.